You do not need a KarinAI account
To request deletion of information KarinAI received through its Instagram connection test, email support@karinai.app with the subject Instagram data deletion request.
Include:
- Your Instagram username and the approximate date you messaged @karinaiapp.
- Whether you want message content removed or are requesting deletion of all Instagram-related information KarinAI holds about you.
- A way for support to reply. Your email reply address is sufficient.
Do not send passwords, access tokens, or identity documents with your initial request. We may ask you to confirm control of the Instagram account through that account. Knowing a username alone is not sufficient verification.
What happens next
Support verifies the request and identifies the relevant records. For the connection test, our operator procedure stops further authorized replies and removes the selected participant's stored message content and saved reply text. Limited identifiers, duplicate-detection records, delivery outcomes, and opt-out information can remain. If you request broader deletion, support will assess those records too rather than treating content removal as completion of the whole request.
We will explain what was removed, what remains and why, and whether further action is needed. An in-flight reply may need to be reconciled before we can confirm completion. This process concerns KarinAI's records; it does not delete messages or other data held by Meta/Instagram or another participant.
Stopping replies, unlinking, and deleting an account
STOP requests that the bot stop replying. It is not a deletion request. A reply already submitted to Instagram cannot be recalled by this command.
If you have a KarinAI account, disconnecting a channel revokes its connection but does not itself delete your saved conversations or outputs. KarinAI's account-deletion option is available in your account settings. You can use the support request above for Instagram data without deleting your KarinAI account or registering a new one.